Overview

This document sets forth the terms and conditions applicable to the Users for cancellation of Retail Order refund of any amount paid in furtherance of the same.

This document (hereinafter referred to as the “Policy”) forms an integral part of the Terms of Use of the Website and thereby, constitutes a legally binding agreement between the User and Golden Retail establishing the rights and obligations pertaining to the use of the Application and availing the services, features, content, and offerings available thereof.

Users are requested to carefully read the policy prior to accessing, browsing, or using the Application. Accessing, browsing, or using the Application by the Users, shall be deemed to constitute their acceptance of this Agreement and an undertaking to be bound by its provisions

 

Definition and Interpretation

Unless defined otherwise, the terminologies used under the Policy shall carry the same meaning and interpretation as provided under the Terms of Use.

 

Cancellation

Users may cancel any Retail Order placed on the Application before receiving confirmation of the same by Golden Retail. Once the Retail Order has been confirmed by Golden Retail, the User shall not be allowed to cancel the Retail Order except with the consent of Golden Retail.

Golden Retail may cancel any Retail Order placed under the following circumstances:

• The designated delivery address falls outside the delivery zone offered by Golden Retail.
• Inability to deliver the Retail Order due to lack of information.
• direction or authorization from the User at the time of delivery. 
• Unavailability of any of the Products ordered by the User at the time of booking the order.
• Failure due to reasons beyond the control or attributable to Golden Retail.
• For any reason, Golden Retail deems fit, at its discretion, after providing reasons for the same.

 

Refund

The User shall be entitled to a refund only if the User placed the Retail Order through the Application and only in the following event:

• Packaging of the Ordered Products has been tampered or damaged at the time of delivery;
• Golden Retail cancels the order due to the delivery location falling outside designated delivery zones;
• The cancellation of the order due to unavailability of the items you ordered for at the time of booking;
• Any cancellation of orders from the User’s end after the confirmation of order can only be canceled within 20 minutes of confirmation of order.
• Once the order has been dispatched, shipping charges shall be applicable as per the location of the user .
• In the event the User refuses to receive the delivery of orders, the mode of payment for which is Cash on Delivery, such refusal shall be treated as cancellation of the order, and shipping charges shall be applicable as per the location of the user. The User access to the Website shall be restricted until the clearance of such payment by the User.

 

Return and Replacement

The User shall be entitled to return or replacement of the Product delivered, only if the User placed the Retail Order through the website and, on the occurrence of any of the following circumstances:

• Packaging of the Ordered Products has been tampered or damaged at the time of delivery;
• The product delivered is different from the Product for which the Retail Order was placed.
• The User is required to not accept the delivery in the aforementioned circumstances. Once the delivery has been accepted the same cannot be returned, refunded, or replaced in any circumstances whatsoever.

 

Need help?

If there are any questions regarding this policy you may contact us using the information below:

Golden Retail
Ground Floor, B 22, Unitech Shopping Plaza
South City Road, Sector 50, Nirvana Country
Gurugram, Haryana – 122018
Phone : 0124 – 4810660 or +91 9711110798
Email id : info@choiceslive.in